Knowledgebase

The knowledgebase is organized into different categories. Either choose a category from below or search the knowledgebase for the answer to your question.

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1) I want to change the ISP tag of my domain. Is this possible?
It is possible to change the TAG of your domain name, but this costs £15. If you want to...
Views: 859

2) I want to change my Name Servers from my account with you but I get "Parameter value policy error", what should I do?
You need to post a ticket on our support system here:...
Views: 682

3) Can I change the name used when I register a domain?
The name that was registered with the domain name cannot be change to any other name. We can only...
Views: 741

4) When I try to install a software trough Fantastico, I get an error noting me to contact the service provider. What should I do in order to be able to use Fantastico?
All you have to do is to contact us asking for the Fantastico enable and we will be happy to...
Views: 497

5) My domain is due to expire, but I want to upgrade/downgrade the hosting package I have with you. What should I do?
You can submit a support ticket to us and we will upgrade/downgrade the package and issue the new...
Views: 627

6) I would be very grateful for information on how to set up a Wordpress blog at my domain.
If you want we can install the blog software for you, we just need to know the folder where you...
Views: 509

7) I have bought a hosting package from you and I need to know the Name Servers to point the domain to. Can you tell me the domain names?
The nameservers are written in the email you received from us when you bought the hosting...
Views: 585

8) I have bought a hosting package from you, transferred my domain to your server and uploaded my website via Filezilla, but the site is not visible on the internet. Can you please advice?
Please ensure that you uploaded the files to the correct place. All the files that you need to be...
Views: 529

9) I want to be able to use AWSTATS so I can follow the traffic on my site. Can it this be enabled?
Yes, of course, but this costs a £15 one time setup fee.
Views: 477

10) Is it possible to make the payments over the phone?
Yes, please call us on 01926 783 853 to make a payment over the phone.Alternatively you can make...
Views: 514

11) Can you please advice me how can I access the control panel of my hosting so I can configure everything I need?
The address of your control panel is: https://www.yourdomain.tld:2083. As login details, please...
Views: 1256

12) Do you allow adult content hosted on your server?
Velnet will happily host your adult content site under some conditions. The site and its contents...
Views: 525

13) I cannot log in to the control panel of my site. I receive a "Brute Force Protection" error message.
We have many security measures on our servers to ensure that your website is hosted on a reliable...
Views: 919

14) I have uploaded all my files to the website but i receive a "403 forbidden" error when I try to visit my site.
This error is displayed when there is no index file in the specified folder. Check if all the...
Views: 561

15) I have uploaded all my files to the website but when I visit my site some of the pages are not displayed correctly or I receive a "404 not found" error.
This happens when a file with the given name does not exist on the server. The most common error...
Views: 529

16) My domain/hosting is expiring, how can I renew it?
An invoice is generated for the renewal of the domain/hosting 60 days before the expiration date....
Views: 536

17) Do you make backups from the websites hosted on your servers?
Yes, we make regular backups each Sunday which includes the entire website, files, databases,...
Views: 492

18) When I try to log in to the control panel of my website I receive a certificate warning. Why is this warning displayed and how can I fix it?
This warning is shown because your site is hosted on a shared server and the security certificate...
Views: 574

19) I have a problem/question for which I could not find an answer to, how can I contact you regarding my query?
Our contact methods are displayed at the top of the page. The best way to contact us is the...
Views: 772