You need to post a ticket on our support system here: https://customers.velnetweb.co.uk/submitticket.php with your domain name and new nameservers and we will make the changes for you.
2) I want to change my Name Servers from my account with you but I get "Parameter value policy error", what should I do?
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7) I have bought a hosting package from you and I need to know the Name Servers to point the domain to. Can you tell me the domain names?
The nameservers are written in the email you received from us when you bought the hosting...
8) I have bought a hosting package from you, transferred my domain to your server and uploaded my website via Filezilla, but the site is not visible on the internet. Can you please advice?
Please ensure that you uploaded the files to the correct place. All the files that you need to be...
19) I have a problem/question for which I could not find an answer to, how can I contact you regarding my query?
Our contact methods are displayed at the top of the page. The best way to contact us is the...
4) When I try to install a software trough Fantastico, I get an error noting me to contact the service provider. What should I do in order to be able to use Fantastico?
All you have to do is to contact us asking for the Fantastico enable and we will be happy to...
6) I would be very grateful for information on how to set up a Wordpress blog at my domain.
If you want we can install the blog software for you, we just need to know the folder where you...
